Refund & Cancellation Policy

1. Cancellations

Cancellations will only be considered if the request is made within 14 days of placing the order. However, cancellation requests may not be entertained if the license key has already been issued and activated, or if the order has been communicated to the relevant system and the fulfillment process has been initiated. In such an event, you may choose to raise a cancellation and our team will review it on a case-by-case basis.

2. Non-cancellable items

Ordernotes does not accept cancellation requests for licenses that have been fully activated and used for a period exceeding 14 days. However, a refund or replacement may be considered if the user can establish that the software did not function as described or advertised on the platform.

3. Damaged or defective product

In case of receipt of a non-functional or defective license (e.g., activation failure, critical software bug preventing use), please report the issue to our customer service team at support@ordernotes.in. The request will be entertained once our team has checked and determined the issue at its end. This must be reported within 14 days of receipt of the license / product.

4. Product not as described

In case you feel that the product or service received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service team within 14 days of purchasing the product. The customer service team, after looking into your complaint, will take an appropriate decision.

5. Warranty complaints

In case of complaints regarding products or features that are covered under a specific service commitment or warranty mentioned on the platform, please refer the issue to our support team at support@ordernotes.in and we will coordinate the resolution accordingly.

6. Refund processing time

In case of any refunds approved by Ordernotes, it will take 10 days for the refund to be processed to you. The refund will be credited to the original payment method used at the time of purchase (PhonePe / UPI / bank account as applicable).

7. How to raise a request

1. Email support@ordernotes.in with the subject line “Refund / Cancellation Request”.
2. Include the email address used to register, your PhonePe transaction ID or order confirmation, and a brief description of the issue.
3. Our team will acknowledge your request within 1 business day and communicate the outcome. Approved refunds are processed within 10 days.